Terms of Service
Please read these terms before using the website or ordering a reading.
1. Who we are
This website is operated by ("we", "us"), offering intuitive soulmate sketches, written readings and related digital products created by .
2. Eligibility
You must be at least 18 years old to use this website, start a chat reading or place an order.
3. Nature of the service
All readings, sketches, rituals and descriptions are intuitive, spiritual and artistic interpretations provided for entertainment purposes only. They are not predictions of fact and are not a substitute for medical, psychological, legal or financial advice. We do not guarantee any specific outcome, such as meeting a particular person.
4. The chat experience
The chat on our homepage is a guided, pre-written experience designed to collect the details used to personalize your reading (such as your first name, date of birth and preferences). It is not a live, real-time conversation.
5. Orders & delivery
Products are digital and delivered to the email address provided at checkout, normally within hours (or the express time stated for your order). Please check your spam or promotions folder if your order does not arrive.
6. Payments
Orders are processed by our authorized retailer, . All prices are one-time payments in US dollars unless clearly stated otherwise. No subscriptions are created without your explicit consent.
7. Intellectual property
All content on this website, including texts, images and sketches, belongs to us. The sketch and reading you receive are licensed for your personal, non-commercial use.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for any decisions you make based on a reading or for any indirect or consequential damages arising from the use of this website.
9. Changes
We may update these terms from time to time. The current version will always be available on this page.
Privacy Policy
Your privacy matters to us. Here's exactly what we collect and why.
Information we collect
- Chat answers: first name, date of birth, who you'd like your sketch to show, background preference and the options you select.
- Order details: name and email address provided at checkout (payment card data is handled only by our payment processor — we never see or store it).
- Approximate city: looked up from your IP address only to personalize the chat greeting. It is not stored or shared.
How we use it
- To personalize and deliver your reading and sketch.
- To send order-related emails and, with your consent, related content you can unsubscribe from at any time.
No tracking
This website does not use advertising pixels, analytics tools, UTM tracking or any other tracking or measurement scripts. We only use your browser's local storage and one cookie to remember your chat answers so the following pages can be personalized. You can clear them at any time in your browser settings.
Sharing
We never sell your personal data. We share it only with service providers needed to run the business (payment processing, email delivery and hosting).
Your rights
You can request access to, correction of, or deletion of your data at any time by emailing . We retain data only as long as needed to provide the service and meet legal obligations.
Refund Policy
Every order is covered by our -day money-back guarantee.
If you're not satisfied for any reason, you can request a full refund within days of purchase — no questions asked.
How to request a refund
- Contact our payment processor, , using the support link in your order confirmation email; or
- Email us at with your order number and we'll help you right away.
Refunds are returned to the original payment method. Depending on your bank, it may take 5–10 business days to appear on your statement.
Disclaimer
Our services are offered for entertainment purposes only. Psychic readings and sketches are personal, intuitive interpretations and results vary from person to person.
Testimonials
Testimonials reflect the individual experiences of real clients and are not a guarantee that you will achieve the same or similar results. Some names have been abbreviated to protect privacy.
Third-party platforms
This site is not part of, affiliated with, endorsed by or sponsored by Meta Platforms, Inc., TikTok or Google LLC. All trademarks belong to their respective owners.
Billing
Your card statement will show , the name of our payment processor, .
Contact
Have a question about your order or your reading? We usually reply within 24 hours.
For questions about a payment or charge, you can also contact support directly.